Duties and responsibilities vary from agency to agency. Like the previous variations of agency types, what dispatchers are expected to do will also vary. However, these are common core duties: Primary and/or secondary Public Safety Answering Point (PSAP) providing 911 callers access to public safety resources. This includes translation services and hearing or speech impaired translation if needed.
Accepting and evaluating incoming calls Radio dispatch services: An Introduction to Public Safety Dispatcher Training Follow-through on service requests (e.g., call for tow truck, notifcations, coordination of several partner agencies on a large event, running vehicle registrations or warrants, etc.)
Call out and emergency notifcations: These duties are generally performed using technology that varies from simple to complex. Public safety dispatchers are required to multi-task in order to expedite the processing of information and/or requests. For example, public safety dispatchers must be able to question a caller at the same time they are entering/ typing information into a computer. It is not as easy as it sounds but it is a skill that can be learned.
Do You Have What It Takes?
Public safety dispatchers are often the frst contact the public has with an agency. It is important to make a good impression with each contact. The tone you set will impact the outcome of any call. You are required to maintain your composure and be professional during stressful situations. In order to do that, be honest with yourself when you answer these questions: Can you operate within a paramilitary organization with a highly organized chain-of-command? Can you work in a focused manner with intense concentration for extended periods of time? Can you work where someone is screaming at you or using obscene language without taking it personally? Do you think you can remain calm, gather information or dispatch units during a violent crime in progress? Can you make sound decisions quickly with limited information? If this sounds like something you would enjoy doing, then apply today!!